Policy

Shipping Policy

Last updated: February 2026

Everything you need to know about delivery charges, coverage, and estimated arrival times for Phonex orders.

Delivery Coverage

Phonex delivers across Bangladesh. Orders are shipped to your provided address after order confirmation and payment verification (where applicable).

Shipping Charges

  • Inside Dhaka: ৳70
  • Demra, Savar, Gazipur, and Keraniganj: ৳90
  • Outside Dhaka: ৳130
  • Final delivery fee is calculated at checkout based on your district and area.

Estimated Delivery Times

  • Inside Dhaka: 0–2 business days
  • Outside Dhaka: 2–5 business days
  • Delivery times are estimates and may vary due to product availability, courier schedules, or holidays.

Order Processing

  • Orders are processed after confirmation and stock verification.
  • You will receive updates via phone/SMS when your order is dispatched.
  • Use our Track Order page with your order details to check status.

Delivery Notes

  • Please ensure your phone number and delivery address are accurate at checkout.
  • Someone must be available to receive the package at the delivery address.
  • For high-value items, identity verification may be required upon delivery.
  • Phonex is not responsible for delays caused by courier partners, weather, or force majeure events.

Contact

Questions about shipping? Reach us at info@phonex.com.bd or call 01895610909.

Questions? Reach us at
info@phonex.com.bd or call 01895610909