Warranty Policy

Phonex guarantees that all products explicitly marked with 'Official Warranty' are fully covered by the respective manufacturer's official warranty terms in Bangladesh. This warranty period (e.g., 1-Year or 2-Year) and the specific conditions are dictated entirely by the brand's authorized service centers.

• Smartphones & Tablets: Typically 1 year official manufacturer hardware warranty.
• Laptops & MacBooks: Typically 1 to 2 years official manufacturer warranty.
• Accessories (Chargers, Cables, Earbuds): Typically 3 to 6 months replacement warranty, subject to the brand.
• Batteries & Adapters (Included in-box): Often limited to 6 months even if the device has a 1-year warranty.

• Manufacturing defects in materials and factory workmanship.
• Spontaneous hardware failures occurring under normal, intended usage conditions.
• Pre-installed factory software issues that prevent basic device functionality.

• Any form of physical damage, denting, or screen cracking (accidental or intentional).
• Liquid or water damage, even for devices advertised as "Water Resistant".
• Damage caused by unauthorized third-party repairs, modifications, or opening the device casing.
• Software modifications, custom ROM flashing, rooting, or jailbreaking the device.
• Normal wear and tear, cosmetic degradation, or battery degradation over time.
• Damage from using unauthorized or counterfeit chargers and accessories.

• Step 1: Locate your original Phonex purchase invoice and the intact original product box.
• Step 2: You may visit the official brand service center directly for the fastest resolution, or bring the device to our Phonex outlet.
• Step 3: If submitted through Phonex, we will forward the device to the official authorized service center on your behalf.
• Step 4: Standard warranty claims take between 7 to 21 working days, depending entirely on the brand’s service center queue and parts availability.